robert.vehse at gmx.de
Mon Nov 29 10:22:21 UTC 2010
Am 29.11.2010 um 01:08 schrieb Peter Hosey:
> You can explain that to users until you're blue in the face, but the
> fact remains that we frequently get email from users who either
> couldn't be arsed to follow all the steps we provide to file a
> ticket, or didn't want to sign up for an account.
> Both of these things drive users to either not file bugs at all or
> file them by email. There is plenty of evidence of this in the
> feedback archives. It doesn't matter how well-justified your do-
> these-things-before-filing steps are or how easy signing up is, both
> of those things *will* and *do* turn off many users from using the
> ticket system.
> If we file tickets, then we will get more bug reports. This is a mix
> of good and bad, as I said.
I'd say "no loss". If people don't care enough to sign up and file a
report properly, then we won't miss their report.
That said, I'm sure there's a way to make registering easier /
unnecessary and I also plan to make our report filing guidelines more
Am 29.11.2010 um 01:09 schrieb Jordan:
> In the event that we do not close user submission of tickets (which it
> sounds like most people do not wish to do at this point), I believe
> that Google Code would still help deter duplicate tickets. <snip>
We can do a better job of exposing Trac's voting system. We can do a
better job of helping people to track down known issues by using the
different search systems. We currently have a thread with a selection
of the most commonly reported issues, especially regressions, on the
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